Privacy Policy
This privacy policy sets out how Mount Horrocks Wines uses and protects any information that you give Mount Horrocks Wines when you use this website.
Mount Horrocks Wines is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mount Horrocks Wines may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may periodically send promotional emails using the email address which you have provided.
- From time to time, we may also use your information to contact you for promotional purposes. We may contact you by email, phone or mail.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Terms of Use
Content
The information, software and content provided on this website are the property of Mount Horrocks Wines and are provided only for the general information of its users and not as professional advice. Whilst Mount Horrocks Wines intends the information to be as accurate as possible, Mount Horrocks Wines does not guarantee that the information is comprehensive or free from technical or factual errors. The website is a live site and will therefore be updated from time to time. All users use or rely upon the information provided on this website entirely at their own risk and Mount Horrocks Wines accepts no liability for any losses users may suffer as a result. By accessing this website, users are deemed to accept Mount Horrocks Wines terms of use which Mount Horrocks Wines reserve the right to update from time to time.
Links
This website may include links to other websites. These links are incorporated for reference only and Mount Horrocks Wines is not responsible for either their content or their reliability. Mount Horrocks Wines do not endorse or approve of any of the links listed.
Copyright
All copyright, trade marks and other intellectual property rights in this website and its contents including design, text, graphics and photos are the property of Mount Horrocks Wines. The website is intended only for browsing and its contents may not be copied or linked to except with the prior written permission of Mount Horrocks Wines.
Shipping, Returns & Cancellations
Shipping
Shipping costs, where applicable, will be clearly outlined at the point of sale.
All orders placed through our website will be dispatched within three business days. Please allow 7 – 21 business days for delivery.
Returns or Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to sales@mounthorrocks.com to arrange for the return of corked or flawed product.
Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (08) 8849 2202 for return instructions.
A 15% restocking fee will be applied to all cancelled orders.
